The Bar A Soap Company, LLC: Return & Refund Policy
At The Bar, we strive to provide the highest quality organic soaps and a seamless shopping experience. If you are not completely satisfied with your purchase, we’re here to help.
1. Return Eligibility
To be eligible for a return, please ensure that
- The item was purchased directly from The Bar (either through our website or authorized retailers).
- The product is unused, in its original packaging, and returned within 30 days of the purchase date.
- For hygiene reasons, we cannot accept returns on any used or opened soaps.
2. Non-returnable Items
Unfortunately, we cannot accept returns for:
- Opened or used soaps and skincare products.
- Items marked as final sale or discounted.
- Gift cards or promotional items.
3. Return Process
Step 1: Contact our customer service team at customerservice@thebarsoapco.com or (713) 706-0080. With your order number and reason for the return.
Step 2: We will provide a return shipping label or further instructions based on your location.
Step 3: Package the item securely and ship it back within 14 days of receiving the return authorization.
4. Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, refunds will be processed within 7-10 business days to your original payment method.
5. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange a defective item for the same product, contact us at customerservice@thebarsoapco.com
6. Shipping Costs
- Return shipping: You are responsible for paying your own shipping costs for returning an item, unless the return is due to a mistake on our part or a damaged product.
- Original shipping fees: Original shipping costs are non-refundable.
7. Damaged or Defective Items
If you receive a damaged or defective item, please notify us within 48 hours of delivery. We will arrange for a replacement or issue a full refund at no additional cost to you.
8. Late or Missing Refunds
If you haven’t received your refund after 10 business days, please:
- Check your bank account or credit card statement.
- Contact your credit card company or bank, as processing times can vary.
- If you’ve done this and still have not received your refund, please contact us at customerservice@thebarsoapco.com
9. Contact Us
For any questions related to returns, refunds, or exchanges, contact our customer support team at customerservice@thebarsoapco.com or (713) 706-0080